White Rock Pre-school

at Hookhills Community Centre. Let's learn & play !

Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/whiteroc/public_html/templates/wrps/functions.php on line 199

Managing Allegations Policy


Managing Allegations against staff, student or volunteer

  • We ensure that all parents know how to complain about the behaviour or actions of staff or volunteers within the setting, or anyone living or working on the premises occupied by the setting, which may include an allegation of abuse.
  • We follow the guidance of the Local Safeguarding Children Partnership when responding to any complaint that a member of staff, or volunteer within the setting, or anyone living or working on the premises occupied by the setting, has abused a child.
  • We respond to any disclosure by children or staff that abuse by a member of staff, student or volunteer within the setting, or anyone living or working on the premises occupied by the setting, may have taken, or is taking place, by first recording the details of any such alleged incident.
  • If an allegation is made that a member of our staff, volunteer or student has behaved in a way that has harmed a child or may pose a risk of harm to a child.
  • Possibly committed a criminal offence against or related to a child; or
  • Behaved towards a child or children in a way that indicated he/she is unsuitable to work with children. The Manager would without judgement;
  • Make a written record of the information (where possible in the child / adult's own words), including the time, date and place of incident/s, persons present and what was said;
  • Sign and date the written record;
  • Refer any complaint within one working day to our Local Authority Designated officer (LADO). In the first instance we will call main reception first and ask for the LADO on duty: 01803 208541. If a LADO referral form needs to be submitted this will be e-mailed to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • If an allegation requires immediate attention but is received outside of normal office hours the manager will consult Children’s Social Care Emergency duty team or the police and in form LADO as soon as possible.
  • Contact Ofsted to inform them of the allegation on 0300 123 1231
  • We co-operate entirely with any investigation carried out by children’s social care in conjunction with the police.
  • Where the management committee and children’s social care agree it is appropriate in the circumstances, the chairperson will suspend the member of staff on full pay, or the volunteer, for the duration of the investigation. This is not an indication of admission that the alleged incident has taken place but is to protect the staff as well as children and families throughout the process.
  • If an allegation or concern arises about a member of staff, outside of their work with children, and there is transferrable risk that may present a risk of harm to child/ren for whom the member of staff is responsible, the general principles outlined in these procedures will still apply.


Disciplinary action


If an allegation is substantiated and the person is dismissed or the employer ceases to use the person's service or the person resigns or otherwise ceases to provide his/her services, the LADO will discuss with us whether a referral should be made to the Disclosure and Barring Service (DBS).